Refund and Returns Policy

Owner Information

The owner of the online store Giftory.store  is Sia “L.E.A.” (registry code: 42103098540, located at Rīga, Dēļu iela 4, LV-1004, Latvia.

Validity of the Contract of Sale, Product, and Price Information

  1. The conditions of sale apply to purchases of goods from the online store.
  2. The prices of the products are indicated next to the items and are in Euros (€). Shipping fees are added based on the purchaser’s location and chosen shipping method.
  3. All product information is provided adjacent to the products in the online store.

Placing an Order

  1. Add desired products to your shopping basket and complete the order by filling in all required fields and selecting a shipping method. The total cost, including shipping, will be displayed.

  2. Payment is securely processed via Montonio Finance UAB using various methods, including:

    • Bank payments: Swedbank, SEB, Luminor, Citadele, etc.
    • Card payments: Visa/MasterCard.

  3. The contract of sale is valid once the payment is transferred to the online store’s bank account.

  4. If the ordered goods cannot be delivered due to stock issues or other reasons, the purchaser will be informed, and the payment (including shipping fees) will be refunded within 14 days.

Shipment

  1. Goods are shipped to [list countries]. Available shipping methods include [e.g., parcel machines, courier services, store pick-up].
  2. The purchaser bears the shipping cost, displayed during checkout.
  3. Shipments within [country] are delivered within 7–14 business days. Exceptional cases may take up to 90 calendar days, with prior notification.

Right of Withdrawal

  1. Purchasers have the right to withdraw from the contract within 14 days of receiving the goods.
  2. The right of withdrawal does not apply to legal persons or specific goods (e.g., perishable items or custom orders).
  3. Goods must be unused and in their original condition to qualify for a refund.
  4. To initiate a return, submit a withdrawal declaration to admin@giftory.store within 14 days of receiving the goods.
  5. Purchasers bear the cost of returning goods unless the return is due to an error or defect.
  6. Refunds will be processed within 14 days of receiving the returned goods.

Defective Goods

  1. The online store is responsible for product defects existing at delivery or occurring within two years of delivery.
  2. Defective goods will be repaired, replaced, or refunded.
  3. Complaints must be submitted via email to admin@giftory.store or by calling +37127071934 within two months of discovering the defect.

Invalid Tickets

  1. If a purchased ticket is deemed invalid, the buyer will be refunded in full.
  2. The seller of the invalid ticket bears all associated losses.

Direct Marketing and Data Processing

  1. Personal data is used solely for order processing and shipping.
  2. Newsletters and offers are sent only with the purchaser’s consent. Purchasers can opt-out at any time.

Settlement of Disputes

  1. Complaints must be emailed to admin@giftory.store or submitted by calling
    +000 000 000
    .
  2. If disputes cannot be resolved, purchasers may contact the Consumer Dispute Committee or EU dispute resolution bodies.